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Author = Vaghef Kohi, Mandana

Number of Articles: 1
The impact of knowledge management on "the success of customer relationship management” considering the mediating role of organizational factors (Case: Bank Melli Iran)

M. Taghi Taghavifard; Mandana Vaghef Kohi; shima Salehi Moghadam

Volume 3, Issue 12 , September 2015, , Pages 77-95

Abstract
  The objective of present article is to study the effect of knowledge management considering mediating role of organizational factors. This is an empirical research and the research method is descriptive survey. Research statistical population consists of 5480 staffs of Bank Melli Iran located in Tehran. ...  Read More